Shipping protection for ecommerce brands
Own the shipping protection experience from checkout to claim resolution.
Package Protect helps ecommerce brands offer paid package protection at checkout, collect protection revenue, manage claims, and resolve lost, damaged or not-delivered orders with refunds or reships, from one branded platform.
Why it matters
Shipping issues shouldn't become support chaos.
A package is lost in transit. Tracking says delivered, but the customer never got it. A box arrives damaged. Without a dedicated system, every issue becomes a manual support thread and a margin decision.
- One clear place for customers to file a claim, with no support thread first.
- Refund and reship decisions tied to order, tracking and evidence.
- Every fee, payout and decision recorded and reconciled.
The platform
A shipping protection layer you control.
A backend and checkout bridge for brands that want the benefits of package protection, without handing the post-purchase experience to a third-party vendor.
Checkout Protection
An opt-in add-on at checkout, with copy and pricing you configure.
Public Claim Portal
A branded, tokenized claim page for lost, damaged or not-delivered orders.
Admin Claim Review
Order details, protection status, shipment history and evidence in one view.
Refund or Reship
Resolve claims as refunds or replacement orders via WooCommerce.
Protection Ledger
Fees, payouts, loss ratio and net margin. Run it like a business line.
WooCommerce Bridge
Sync orders, tracking and claim links with your store experience intact.
At checkout
Add protection where the customer makes the decision.
A lightweight protection option in the cart. The customer sees a clear benefit, the store captures the fee, and the protected order is recorded automatically.
Configurable widget copy
Tune the headline, description and pricing to your brand voice. Preview microcopy live:
For customers
A cleaner claim experience for shoppers and support.
Each protected order gets a claim path you can link from order emails, the thank-you page and the account area. The form verifies the order, captures the issue and collects evidence.
The customer gets a clear confirmation number, not an open-ended support thread.
Merchant control
Run protection like a managed program.
The dashboard is built for the people who actually resolve order issues, and for the finance team who needs to know the program is healthy. Every fee and payout lands in one ledger.
“We stopped resolving lost-package issues from a shared inbox. Now there's a claim path, a record of every decision, and a number that tells us the program is paying for itself.”
Process & stack fit
From checkout to resolution in five steps.
One protection path, connected end to end, built to sit beside your stack, not replace it.
Customer adds protection
The checkout widget offers Package Protection as an optional add-on.
Order syncs automatically
The WooCommerce bridge sends order, protection status and fee to the backend.
Tracking & claim links connect
Claim links appear on order emails, thank-you pages and account areas.
Customer files a claim
They pick the issue type, explain what happened and upload evidence.
Admin resolves it
Your team approves a refund, creates a reship, or denies with notes.
Simple pricing
Pricing that follows the order value.
Price protection by cart subtotal and keep every fee visible in the dashboard. Start with fixed tiers and evolve as your claim data improves.
Configure it to your risk profile.
Final pricing, eligibility windows and claim rules are configured to match your risk tolerance, product category and customer policy. Every fee and payout reconciled in one ledger.
- Fixed-tier or percentage-based fees
- Eligibility windows you define
- Per-category claim rules
Give customers confidence without giving up control.
Offer order protection, reduce support friction and resolve shipping issues through a branded workflow you own, from checkout to claim resolution.